Last updated: June 2025
No Refund Policy
We do not offer refunds or returns under any circumstance.
Conditional Exchanges
Exchanges are offered only in the following cases:
- Wrong Size Sent: If we mistakenly send you an incorrect size, we will offer an exchange.
- Manufacturing Defect: If there is a genuine defect in the product, we will offer an exchange.
Exchange Process
- Contact us within 3 days of delivery.
- Provide a parcel opening video and clear photos of the issue.
- Once verified, we will guide you through shipping the item back and sending the replacement.
Customer Responsibility for Shipping
If an exchange is based on customer choice (not due to a size error or manufacturing defect), the customer will bear the shipping costs for both returning the item and receiving the replacement.
Need Help?
For exchange requests or questions, email us at hello@oshatika.com or visit our Contact page.